Questions about rental searches, viewings and applications.
The FAQ connects the main questions with 30 detailed topic pages for private clients, companies, employees and property professionals.
Activation, pricing, partners and representation
When does processing start?
Only after successful card payment of the mandatory CHF 59.00 plus VAT activation fee.
What does activation include?
Structuring, review, operational start, professional coordination and status in the customer portal.
Is a property or success guaranteed?
No. StandIn coordinates a professional process but does not sell a property, response or availability guarantee.
How do partners receive requests?
Approved providers can try StandIn for seven days with one active property. They then choose Starter, Pro or Business. Without an active plan, listings are no longer displayed publicly.
Who attends a personal appointment?
The actual executing party is confirmed before the appointment.
Are German and English available?
Yes, both languages are included without a language surcharge.
How are on-site consultations priced?
CHF 149.00 plus VAT for 60 minutes plus the fixed fee for the actual meeting canton.
What happens if I cancel?
Unpaid requests cost nothing. Once processing starts, activation remains due. Optional consultation items are refunded only under the stated timing rules.
Does AI make decisions?
No. AI structures information and supports matching, but does not make legal, technical, financial or binding property decisions.
Can StandIn help if I have already found a specific apartment?
Yes. A known property can be entered in the request. Appointment coordination, a remote consultation or personal representation with approved documentation can then be added.
Can companies search for apartments for employees?
Yes. Companies can record criteria, region, budget, move-in date and contacts in a structured request and coordinate the next steps centrally through StandIn.
Finding a rental property
How should I start an apartment search in Switzerland?
Start with the region, budget, room count, move-in date and clear mandatory and exclusion criteria. Open the detailed guide →
How wide should the search area be?
As wide as necessary but as clear as possible. Define the core area separately from acceptable alternatives. Open the detailed guide →
Which additional costs matter when renting a house?
Heating, garden care, water, parking and other charges may be relevant alongside the rent. Open the detailed guide →
What should I ask at a shared-flat viewing?
Ask about costs, the agreement, daily routines, cleaning, visitors, quiet hours and shared areas. Open the detailed guide →
What is included in a furnished apartment?
It depends on the offer. A specific inventory list is more reliable than the general description furnished. Open the detailed guide →
Should I disclose pets in the application?
Answer requested and permitted questions truthfully and clarify specific permission before signing. Open the detailed guide →
Is the label wheelchair accessible sufficient?
No. Suitability should be checked against actual routes, dimensions and individual needs. Open the detailed guide →
What speeds up an apartment search most?
Clear criteria, prepared documents, prompt availability and defined decision boundaries. Open the detailed guide →
Commercial rental properties
Which location is suitable for an office?
It depends on employees, clients, public transport, parking and the operational catchment area. Open the detailed guide →
Is every commercial property suitable for every business?
No. Use, building conditions and local requirements must fit the specific operation. Open the detailed guide →
Which rooms does a practice need?
That depends on the activity, team, patient flow and technical requirements. Open the detailed guide →
Which dimensions matter for storage space?
Ceiling height, gate width, aisle width and manoeuvring space may matter alongside floor area. Open the detailed guide →
Viewings and representation
What should I bring to a viewing?
Notes, prioritised questions and, where requested, prepared application documents. Open the detailed guide →
Should every property use the same checklist?
The core should remain consistent, with additional property-specific questions where needed. Open the detailed guide →
Is written authorisation always required?
It depends on the contact and scope. Written clarification nevertheless creates transparency. Open the detailed guide →
What can a viewing representative do?
Within the agreed scope, the representative can attend, ask questions and document visible features. Open the detailed guide →
Is a remote viewing recorded?
Only when this is expressly agreed and permitted by the authorised participants. Open the detailed guide →
Can I search without being present in Switzerland?
Yes. Contacts and viewings can be prepared or represented where the providers agree. Open the detailed guide →
Which criteria are suitable for a property comparison?
Costs, location, condition, space, features, surroundings, timing and personal mandatory criteria. Open the detailed guide →
May every apartment be photographed?
No. Permission from the authorised contact is required before taking images. Open the detailed guide →
Rental applications
Which documents belong in an apartment application?
The property manager decides. The form, identity details, proof of income and a debt collection extract are often requested. Open the detailed guide →
Should the dossier be one PDF file?
That depends on the instructions. A clear, readable structure matters more than the specific file format. Open the detailed guide →
How long should an application letter be?
A clearly structured page or a short complete message is usually sufficient. Open the detailed guide →
How current should the extract be?
The property manager decides. A recent document is usually requested for applications. Open the detailed guide →
What is tenant self-disclosure?
It is a form containing information used by a property manager to review a specific rental application. Open the detailed guide →
Can I rent an apartment with a debt record?
Acceptance is possible but depends on the overall profile, property manager, property and circumstances. Open the detailed guide →
Companies and relocation
When should a relocation search begin?
As early as possible once the workplace, start date and budget are sufficiently clear. Open the detailed guide →
Who places the housing request?
Depending on the organisation, this may be the company, HR, relocation team or employee. Open the detailed guide →
How does corporate housing differ from private renting?
The contracting party, use, occupancy, billing and internal responsibilities may be arranged differently. Open the detailed guide →
Can the housing search be handled in English?
Yes. StandIn supports German and English without a language surcharge. Open the detailed guide →
Create the search profile and activate coordination.
Region, budget, property type, timing and priorities are combined in one request.